AI Chatbots & Virtual Assistants
Conversational AI solutions using Microsoft's platform for customer engagement and support
Chatbot Use Cases for Your Business
Practical applications of conversational AI that deliver measurable business value
Customer Service Automation
Reduce support costs and improve customer satisfaction with 24/7 automated support
- •24/7 automated customer support for common inquiries and FAQs
- •Intelligent ticket routing based on query complexity and urgency
- •Guided troubleshooting for technical issues with step-by-step instructions
- •Seamless handoff to human agents for complex issues with full context
- •Post-interaction surveys and feedback collection for continuous improvement
Employee Support & HR
Streamline internal processes and provide instant answers to employee questions
- •Instant access to HR policies, benefits information, and company procedures
- •IT helpdesk support for password resets and common technical issues
- •New employee onboarding assistance with personalised guidance
- •Leave requests and time-off management through conversational interface
- •Training resources and learning materials delivered on demand
Sales & Lead Generation
Convert website visitors into qualified leads with interactive conversational experiences
- •Proactive engagement with website visitors based on browsing behaviour
- •Personalised product recommendations based on customer preferences
- •Automated appointment and demo scheduling with calendar integration
- •Lead qualification through conversational assessment of needs and budget
- •Seamless CRM integration for lead tracking and sales team handoff
Knowledge Management
Transform corporate knowledge into accessible insights through conversational interfaces
- •Intelligent document search across SharePoint, OneDrive, and Teams
- •Automatic summarisation of long documents and research findings
- •Contextual answers extracted from company documentation and policies
- •Knowledge gap identification through analysis of unanswered questions
- •Secure access controls ensuring information security compliance
Benefits of Microsoft AI Chatbots
Why choose RAD for your conversational AI needs
Rapid Deployment
Deploy production-ready chatbot solutions typically within 8 weeks using our proven implementation framework
- ✓Accelerated development
- ✓Pre-built components
- ✓Iterative delivery approach
Microsoft Integration
Seamlessly connect with existing Microsoft investments including Microsoft 365, Dynamics, and Azure
- ✓Native Microsoft connectivity
- ✓Single sign-on capabilities
- ✓Unified data access
Multilingual Support
Deliver chatbot experiences in multiple languages using Microsoft's advanced language capabilities
- ✓50+ language support
- ✓Automatic language detection
- ✓Consistent user experience
Analytics & Improvement
Continuously enhance chatbot performance with built-in analytics and improvement frameworks
- ✓Conversation analytics
- ✓Performance dashboards
- ✓Continuous improvement
Ready to implement AI Chatbots?
Contact us to discuss how we can help you deliver advanced conversational AI solutions